Responsible Gaming at hi31
hi31 believes that gambling should always be a form of entertainment — never a source of financial stress or emotional harm. We provide every player in Bangladesh with the tools, guidance, and support needed to stay in control of their gaming activity and to seek help if they ever need it.
Six Pillars of Safe Play
hi31's responsible gaming programme is built on six core commitments that protect every player across Bangladesh, from Dhaka to Chittagong to Cox's Bazar.
21+ Age Restriction
hi31 is strictly for adults aged 21 years and above. Age verification is a mandatory step during account registration, and hi31 reserves the right to request documentary proof of age at any point. Any account found to belong to a person under 21 will be permanently closed and all funds returned to the source payment method.
Deposit Limits
Players can set daily, weekly, or monthly deposit limits directly through their hi31 account settings. Once a limit is applied, it takes effect immediately and cannot be increased without a mandatory 7-day cooling-off period. Reducing a limit takes effect instantly. We encourage all players to set a budget before they start playing.
Time-Out Features
If you feel you need a short break from gambling, hi31 offers time-out periods ranging from 24 hours to 6 weeks. During a time-out, your account is suspended and you will not be able to log in, place bets, or access any games. Time-out requests are processed immediately and cannot be reversed once activated.
Self-Exclusion
Players who feel they need a longer break can apply for self-exclusion for a period of 6 months, 1 year, 2 years, or permanently. Self-exclusion is a firm commitment — hi31 cannot reinstate access during the active exclusion period under any circumstances, including requests from the player themselves. Your wellbeing comes first.
Reality Checks
hi31 provides optional session reminders that notify you of how long you have been playing and your net financial position during the session. These reality check notifications can be configured in your account settings to appear at intervals of 15, 30, 45, or 60 minutes. They serve as a gentle prompt to pause, reflect, and decide if you wish to continue.
Support Access
Our dedicated support team is available 24 hours a day, 7 days a week, including all public holidays in Bangladesh — Eid, Durga Puja, Victory Day, and beyond. If you are concerned about your gambling habits or those of someone close to you, our team can guide you through available tools and connect you with professional support services.
Your Responsible Gaming Toolkit
Deposit Limit
Cap the total amount you can deposit over a set period. Available in daily, weekly, and monthly increments. Reducing your limit is instant; any increase requires a 7-day waiting period to ensure the decision is deliberate.
Instant ActivationLoss Limit
Set a maximum amount you are comfortable losing across a day, week, or month. Once your loss threshold is reached, hi31 will automatically prevent further wagering until the limit period resets or you actively choose to lower the limit.
Player-ControlledWager Limit
Control the total stake amount you can place within a given period. Wager limits are independent of outcomes — they cap your total betting activity regardless of whether you are winning or losing, helping maintain healthy play patterns.
Weekly & MonthlyCool-Off Period
Take a structured break of 1 day, 1 week, 1 month, or up to 6 weeks. During this period your account is suspended and you will not receive any promotional communications from hi31. You can resume after the period ends without contacting support.
Up to 6 WeeksSelf-Exclusion
A formal, binding commitment to stop gambling on hi31 for a minimum of 6 months. Once activated, self-exclusion cannot be lifted early — not even if you contact support and request it. This is intentional design to protect you in moments of vulnerability.
Min. 6 MonthsReality Check Alerts
Receive on-screen notifications at intervals you choose (15–60 minutes) showing your session duration and net spend. These prompts give you the information needed to make an informed decision about whether to continue your session.
ConfigurablePromotional Opt-Out
Opt out of all bonus offers, promotional emails, and marketing messages at any time. Removing the distraction of bonus nudges helps players make purer decisions about their gambling activity, independent of promotional incentives.
Immediate EffectAccount Activity Report
Request a full statement of your deposit, withdrawal, wagering, and session history at any time. Reviewing your own gambling activity is one of the most effective ways to maintain perspective and identify patterns before they become problems.
On RequestHow to Access Your Tools: All responsible gaming tools are available directly inside your hi31 account settings panel under the "Responsible Gaming" section. You do not need to contact support to activate deposit limits, loss limits, reality checks, or cool-off periods. For self-exclusion, contact our support team at [email protected] or via live chat to ensure the process is handled with appropriate care.
Recognising Problem Gambling
Gambling problems rarely appear overnight. They typically develop gradually and can affect players of all backgrounds — from casual bettors in Dhaka placing a weekly cricket wager, to regular live casino players in Chittagong. Recognising the early warning signs is the most important step toward seeking help.
The following behaviours, when they occur consistently, may indicate that gambling has moved from entertainment to a harmful pattern. If you recognise any of these signs in yourself or someone you care about, we encourage you to use hi31's responsible gaming tools or contact our support team immediately.
You Are Not Alone: Problem gambling is a recognised condition that affects people across Bangladesh and the wider world. Reaching out for help is a sign of strength, not weakness. hi31 is here to support you every step of the way.
Chasing losses: Continuing to gamble with the specific goal of recovering money that has already been lost, often leading to larger and more reckless bets that compound the original loss.
Gambling beyond your means: Spending more money on gambling than you can comfortably afford, including using funds intended for rent, food, utilities, or family obligations such as school fees.
Preoccupation with gambling: Thinking about gambling when you are not actively playing — planning your next session during work, family time, or other daily activities to the point where it interferes with normal life.
Lying about gambling activity: Hiding your gambling habits, deposit amounts, or losses from family members, friends, or colleagues because you know they would be concerned if they knew the truth.
Inability to stop: Attempting to reduce or stop gambling and finding yourself unable to do so, or feeling significant anxiety, irritability, or restlessness when you try to cut back.
Borrowing to gamble: Taking loans, using credit cards, or borrowing money from family or friends specifically to fund gambling activity rather than to cover genuine financial needs.
Neglecting responsibilities: Missing work, neglecting family duties, or withdrawing from social activities in order to spend more time gambling or recovering from the emotional effects of gambling sessions.
Quick Self-Assessment
Review the following questions honestly. If you answer "yes" to two or more, we encourage you to speak with our support team or activate one of hi31's responsible gaming tools.
Ask Yourself These Questions
Have you ever gambled with money that was set aside for essential expenses such as rent, bills, food, or your children's education?
Do you find it difficult to walk away from a gambling session even when you intended to stop at a certain point?
Have you ever told anyone that you gamble less than you actually do, or hidden the amount of money you have spent on gambling?
Do you think about your next gambling session while you are at work, spending time with family, or trying to sleep?
Have you borrowed money from family, friends, or financial institutions in order to fund gambling activity?
Do you feel irritable, anxious, or low when you are not able to gamble, or after experiencing a significant loss?
Have you ever tried to set limits on your gambling activity and found yourself breaking those limits or rationalising exceptions?
Has gambling ever negatively affected your personal relationships, job performance, or financial stability in Bangladesh?
If you answered "yes" to two or more questions: Please contact hi31 support at [email protected] or use the live chat feature to speak with our responsible gaming team. You can also activate a cool-off period or self-exclusion immediately through your account settings. You do not have to face this alone.
How to Get Help at hi31
Whether you want to set limits, take a break, or close your account, hi31 makes it straightforward to take control. Follow the steps below to access the help you need.
Log In to Your hi31 Account
Navigate to your account dashboard. You can access all responsible gaming settings directly from your profile area without needing to contact support for most tools.
Open Responsible Gaming Settings
Find the "Responsible Gaming" section within your account settings panel. Here you will see all available tools: deposit limits, loss limits, wager limits, reality checks, cool-off periods, and promotional opt-out.
Activate the Tool You Need
Select the appropriate tool and configure it according to your needs. Changes that restrict your activity (lower limits, cool-off, exclusion) take effect immediately. Limit increases require a mandatory 7-day review period.
Contact Support if You Need Guidance
If you are unsure which tool is right for your situation, or if you want to apply self-exclusion, reach out to our support team via live chat or by emailing [email protected]. Our team operates 24/7 and speaks English.
Seek External Professional Support
If you feel your gambling has become a serious problem, we strongly recommend seeking guidance from a qualified counsellor or addiction support service in Bangladesh. Professional help, combined with hi31's account tools, gives you the strongest foundation for recovery.
Protecting Minors & Family Members
hi31 takes its obligation to prevent underage gambling with the utmost seriousness. The platform is strictly for adults aged 21 and above. Every account registration is subject to age verification, and hi31 reserves the right to request government-issued identification at any point.
If you share a device
If you use a shared computer, tablet, or mobile phone in your household, we strongly recommend the following precautions to prevent younger family members from accessing hi31 or any other gambling platform:
- Always log out of your hi31 account after each session — do not allow browsers to save your password.
- Enable a device-level PIN or biometric lock so that only you can access your device.
- Consider installing a parental control application on shared devices to block access to gambling-related websites.
- Have an open and age-appropriate conversation with children and teenagers about the risks of gambling.
Reporting suspected underage access
If you believe a person under the age of 21 has registered or is attempting to use a hi31 account, please contact our support team immediately at [email protected]. hi31 takes all such reports seriously. Any account confirmed to belong to a minor will be permanently closed and funds returned to the depositing payment method.
Supporting a family member with a gambling problem
If someone in your family or social circle is struggling with gambling, you can contact hi31 on their behalf to discuss options. With sufficient identifying information, our team can assist with third-party exclusion requests. We treat all such enquiries with the highest level of sensitivity and discretion.
Age Verification Policy: hi31 complies with a strict Know Your Customer (KYC) process. All players are required to verify their identity and age before making withdrawals, and hi31 may request verification at any time during a player's account lifetime. Players who cannot verify their age will have their accounts suspended pending document submission.
The hi31 Responsible Gaming Pledge
hi31 is built for players across Bangladesh who love cricket betting, live casino games, slots, and fishing games. We want every player to enjoy our platform safely and sustainably over the long term. The following principles guide every decision we make about player protection and responsible gaming.
Gambling Is Entertainment, Not Income
hi31 firmly communicates to all players that gambling outcomes are determined by chance. No strategy, system, or betting pattern guarantees consistent winnings. Players should treat the money they spend on hi31 as the cost of entertainment — similar to a cinema ticket or a restaurant meal — and never as an investment or an income source. Set a budget before you play, and stick to it regardless of results.
Never Chase Your Losses
One of the most common pathways to problem gambling is the instinct to chase losses — to place larger bets in an attempt to recover money that has already been lost. hi31 urges all players to recognise this pattern and to stop playing whenever they have reached their pre-set loss limit. The money already lost is gone; continuing to play in response to losses rarely leads to recovery and typically accelerates harm.
Keep Gambling in Balance
Healthy gambling is a balanced activity that fits proportionately into your life alongside work, family, social activities, and personal wellbeing. If you find that gambling is consuming an increasing share of your time, money, or mental energy, it is a signal to step back and reassess. Use hi31's session reminders and account activity reports to monitor how gambling fits into your overall lifestyle.
Take Breaks Regularly
Extended gambling sessions reduce your ability to make clear, rational decisions. hi31 encourages all players to take regular breaks during play — stand up, have a drink of water, and step away from the screen for a few minutes. If you find it difficult to take breaks naturally, activate hi31's reality check notifications to receive timely reminders.
hi31's Commitment to You
hi31 will never market to players who have applied self-exclusion or cool-off restrictions. We will never encourage players to reverse responsible gaming protections they have set on their own accounts. We will always provide clear, honest information about the odds and house edge of our games. And we will always make it easier for a player to stop gambling than to continue, because we genuinely care about the wellbeing of every person who plays on our platform.
Play Smart. Play Responsibly.
hi31 is proud to offer Bangladesh's players a safe, transparent, and enjoyable betting environment. Explore our games with confidence, knowing that every tool you need to stay in control is right at your fingertips. For adults 21+ only.
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